Refund and Return Policy
Returns Policy
We understand that purchasing skincare products online can be tricky. If you are unsatisfied with your purchase, we are here to help.
Returns Eligibility:
- Items must be returned within 60 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- Due to hygiene regulations, we cannot accept returns for opened or used skincare products unless they are faulty or damaged.
- If you have a reaction to the products, please contact us and provide detail on your reaction. If the product is less than 20% used, you may be eligible for an exchange to a different product or refund.
Damaged or Incorrect Items:
- If you receive an incorrect or damaged item, please contact us within 48 hours of delivery with photos and a description of the issue.
- A replacement or refund will be provided at no additional cost.
Change of Mind:
We do not offer refunds for change of mind once your product is opened; however, store credit may be provided in certain circumstances.
How to Return an Item:
- Contact our team at contact@sotaskin.com.au with your order number and details.
- Once approved, send the item back to us as per your email instructions.
- Shipping costs for returns are the responsibility of the customer, unless the item is faulty or incorrect.
Refunds:
- Approved refunds will be processed within 7 business days of receiving the returned item.
- Refunds will be credited to the original payment method used.
Contact Us:
For any inquiries regarding shipping or returns, please reach out to us at contact@sotaskin.com.au