FREE SHIPPING ON ORDERS OVER $99*
FREE SAMPLE WITH EVERY PURCHASE
SAME DAY DISPATCH - FOR ORDERS BEFORE 3.30PM WEEKDAY

Privacy Policy


Sota Skin respects your privacy and is committed to protecting your personal information in compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and purchase skincare products from us.

1. Information We Collect

We may collect the following types of personal information from you:

  • Personal Details: Name, email address, phone number, and delivery address.
  • Payment Information: Credit card or other payment details (processed securely via a third-party payment gateway).
  • Purchase History: Details of the products you’ve purchased, returns, or inquiries.
  • Website Usage Information: IP address, browser type, and browsing activity (collected via cookies).
  • Marketing Preferences: Information you provide when subscribing to newsletters or participating in promotions.

2. How We Collect Your Information

We collect personal information in several ways, including:

  • Directly from You: When you create an account, place an order, or contact us.
  • Automatically: When you browse our website, through cookies or other tracking technologies.
  • Third Parties: If you engage with us via social media or third-party integrations (e.g., payment providers like PayPal).

3. How We Use Your Information

We collect and use your personal information to:

  • Process and fulfil your orders, including payment and delivery.
  • Communicate with you about your orders, account, or inquiries.
  • Provide personalised recommendations and improve your shopping experience.
  • Send promotional materials, offers, or updates (if you’ve opted into marketing communications).
  • Comply with legal obligations, such as record-keeping and fraud prevention.

4. Disclosure of Your Information

We may share your personal information with:

  • Service Providers: Delivery partners (e.g., Australia Post) and payment processors to complete your purchase.
  • Legal Authorities: If required by law or to protect our legal rights.
  • Third-Party Tools: For analytics and marketing purposes (e.g., Google Analytics, email marketing platforms).

We will not sell, rent, or trade your personal information to third parties.

5. Cookies and Tracking Technologies

Our website uses cookies to improve your browsing experience and collect information about website usage. You can manage your cookie preferences through your browser settings.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes using secure payment gateways, encryption, and regularly reviewing our data protection practices.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Correct inaccuracies in your personal information.
  • Withdraw consent for marketing communications at any time.
  • Request the deletion of your personal information (subject to legal requirements).

To exercise these rights, please email us at info@sotaskin.com.au

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before sharing your personal information.

9. Updates to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or legal obligations. The updated policy will be posted on our website with the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

  • Email: info@sotaskin.com.au
  • Phone: 1300 859 118

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at info@sotaskin.com.au or contact us on 1300 859 118. We are located at 1214 Burwood Highway, Upper Ferntree Gully, VIC, 3156, AU upon booking.