Shipping typically takes 3-5 business days within Australia.

You will receive a tracking number once your order has shipped so you can monitor its progress.
For accurate shipping estimates, please use the Australia Post Delivery Estimator Guide

Your package origin will leave from VIC, Melbourne Metro

We currently do not offer international shipping. We only offer shipping Australia-wide.

We accept a variety of payment methods to make your shopping experience convenient. These include credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay or Google Pay.

We'll always do our best to help, but once an order has been placed it moves quickly into processing. This means we can't guarantee that cancellations or amendments to your order will be possible.

Please contact us as soon as possible and provide all your order details to speed up your request, and we will assist where we can.

Please visit our customer care page and select the cancel or amend order option.

Most skincare products have a shelf life of 12-24 months when unopened and stored correctly.

Please check your packing for expiry dates.

Once opened, we recommend you use the product within 6-12 months for best results.

Yes! We are authorised stockists of each brand we sell on our website. Check the skincare brands company directly on their website to find Sota Skin, or Sota Cosmetic Clinics as an authorised stockist.

If you need any assistance in verifying our authenticity, please contact us and we will be happy to guide you.