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Terms & Conditions

Terms of Service

Last updated: 08/09/2025.

Welcome to Sota Skin Pty Ltd (“we”, “us” and “our”). Sota Skin Pty Ltd operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Sota Skin Pty Ltd is powered by Shopify, which enables us to provide the Services to you.

By visiting, interacting with, or purchasing from our Site, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy www.sotaskin.com.au/pages/privacy-policy. If you do not agree, you must not use our Services.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

1. Eligibility and Accounts

  • You must be at least 18 years old (or the age of majority in your jurisdiction) to purchase from us.

  • If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity under your account.

  • You agree to provide accurate, complete, and current information (including billing, payment, and shipping details).

2. Products and Information

  • We make every effort to accurately display and describe our products. However, colours, packaging, or appearances may vary due to device settings or supplier updates.

  • Product descriptions are subject to change without notice.

  • All products are sold for personal use only and not for resale unless we expressly agree in writing.

  • Product information is for general educational purposes only and should not replace medical advice. Always read the label before use.

3. Orders and Cancellations

  • Placing an order constitutes an offer to purchase. Orders are accepted once payment is processed and you receive confirmation from us.

  • We may decline, change, or cancel any order at our discretion (e.g. due to suspected fraud, stock availability, or errors).

  • Once an order is placed, it enters processing quickly. We will try to accommodate requests to cancel or amend orders, but cannot guarantee changes will be possible.

  • Purchases are subject to our Refund Policy www.sotaskin.com.au/pages/refund-and-return-policy

4. Pricing and Payment

  • All prices are in Australian dollars (AUD) and do not include GST unless stated otherwise.

  • Prices, promotions, and discounts may change without notice.

  • You agree to provide valid payment details and authorise us to charge your chosen payment method.

  • You are responsible for all charges including shipping, handling, and taxes where applicable.

5. Shipping and Delivery

  • Delivery times are estimates only and not guaranteed.

  • We are not responsible for delays caused by couriers, customs, or events beyond our control.

  • Risk of loss passes to you once your order is dispatched, subject to your rights under the Australian Consumer Law.

  • Please review our Shipping Policy www.sotaskin.com.au/pages/shipping-policy for details.

6. Returns and Refunds

7. Intellectual Property

  • All content on our Site — including logos, text, graphics, images, product descriptions, and design — is the property of Sota Skin Pty Ltd or its licensors.

  • You may use our content only for personal, non-commercial purposes (unless agreed upon with Sota Skin Pty Ltd.

  • Unauthorised reproduction, distribution, or commercial use is prohibited.

8. Optional Tools and Third-Party Links

  • We may provide access to third-party apps, tools, or links. These are provided “as is” and “as available.”

  • We are not responsible for third-party content, websites, or services, and you access them at your own risk.

9. Relationship with Shopify

Sota Skin Pty Ltd is powered by Shopify, which enables us to provide our Services. However, all sales are made directly with Sota Skin Pty Ltd. Shopify is not responsible for any aspect of transactions between you and Sota Skin Pty Ltd. By purchasing through our store, you release Shopify from all liability relating to your transactions.

10. Feedback and Reviews

If you submit reviews, comments, or feedback, you grant us a royalty-free, worldwide licence to use, reproduce, publish, or display that content for marketing or operational purposes.

11. Errors and Omissions

Occasionally, information on our Site may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct these without notice, including after an order has been placed.

12. Prohibited Uses

You agree not to use our Services for unlawful, fraudulent, abusive, or harmful purposes. This includes attempting to interfere with site security, harassing others, transmitting viruses, or infringing on intellectual property rights.

13. Termination

We may suspend or terminate your access to our Services at any time if you breach these Terms.

14. Disclaimer of Warranties

Except as required under the Australian Consumer Law, our products and Services are provided “as is” and “as available.” We do not guarantee that your use will be uninterrupted, error-free, or secure.

15. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages resulting from your use of our Site or products. This does not limit your rights under the Australian Consumer Law.

16. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

17. Changes to Terms

We may update these Terms at any time by posting the revised version on our website. It is your responsibility to review them periodically. Your continued use of our Services after changes are posted constitutes acceptance.

18. Contact Information

Questions about these Terms should be directed to us at:

Sota Skin Pty Ltd

Email: info@sotaskin.com.au

1214 Burwood Highway, Upper Ferntree Gully

ACN: 690 084 185

Phone: 1300 859 118