Profhilo Haenkenium - 50ml

Returns Policy

We understand that purchasing skincare products online can be tricky. If you are unsatisfied with your purchase, we are here to help.

Returns Eligibility:

• Items must be returned within 60 days of delivery.
• Products must be unused, unopened, and in their original packaging.
• Due to hygiene regulations, we cannot accept returns for opened or used skincare products unless they are faulty or damaged.
• If you have a reaction to the products, please contact us and provide detail on your reaction. If the product is less than 20% used, you may be eligible for an exchange to a different product or refund.

Damaged or Incorrect Items:

• If you receive an incorrect or damaged item, please contact us within 48 hours of delivery with photos and a description of the issue.
• A replacement or refund will be provided at no additional cost.

Change of Mind:

We do not offer refunds for change of mind once your product is opened; however, store credit may be provided in certain circumstances.

How to Return an Item:

1. Contact our team at contact@sotaskin.com.au with your order number and details.
2. Once approved, send the item back to us as per your email instructions.
3. Shipping costs for returns are the responsibility of the customer, unless the item is faulty or incorrect.

Shipping Costs

• Standard Shipping (1–8 business days): $9.95 – Free for orders over $99
• Express Shipping (1–3 business days): $12.95

Processing Time

• Orders before 3.30 PM AEST are processed and dispatched the same business day of order confirmation.
• Orders placed after 3.30PM AEST on Friday, weekends, or public holidays will be processed the next business day.

Delivery Times

• Australia Post delivery times are subject to their service schedules.
• For regional areas, delivery may take slightly longer.
• For more accurate delivery times, please see their website: https://auspost.com.au/content/dam/auspost_corp/media/documents/domestic-parcels-delivery-estimator.pdf
  *please note parcel origin leaves from Vic Metro

Tracking

Once your order has been dispatched, you will receive an email with a tracking number to monitor your delivery.

Delivery Locations

We currently ship within Australia only.